Return & Refund Policy

CRUXJEWELRY RETURN & REFUND POLICY

Overview

Eligible items may be returned within 60 days from the delivery date of the final item in your order. If the final day falls on a weekend or public holiday, the return window extends to the next business day.

1. Return Eligibility

To be eligible for a return, an item must be unworn, unused, undamaged, and returned in its original packaging with all tags and included accessories.

Items that cannot be returned:

Custom-made or personalized items: Products made to your specifications, including custom sizing, engraving, or custom anodization.
Body piercing jewelry: Items supplied in sealed hygiene packaging cannot be returned after the seal has been opened, unless the item is faulty.

These exclusions do not apply to items that are faulty, damaged, not as described, or where applicable law requires a return.

2. Damaged, Defective, or Incorrect Items

Submit a return request through our Return Center. We may ask for clear photos or videos to assess a damaged, defective, or incorrect item. Approved claims will receive a replacement or refund at no additional cost.

3. Return Shipping and Fees

Return shipping: We offer free return shipping for eligible returns. After approval, we will provide a prepaid return label or appropriate return instructions.
Restocking fees: We do not charge a restocking fee.

Please do not send an item to the address shown on the original shipping label. Wait for the approved return instructions, because that address might be a courier sorting facility.

4. Refund Process

After the returned item is received and inspected, we will initiate an approved refund to the original payment method within 5 business days. Your bank or payment provider may require an additional 5–10 business days to display the funds.

Standard outbound delivery charges will be refunded where required by applicable law. Any amount shown during a return request is an estimate and can be adjusted for discounts, taxes, shipping, or the condition of the returned item.

5. Order Cancellations

For in-stock items, contact us as soon as possible if you need to cancel. If the order has already shipped, it cannot be intercepted and must follow the return process after delivery.

Custom-made or personalized items can be cancelled for a full refund before production begins. Once production has begun, cancellation might no longer be possible. This does not affect your rights when an item is faulty, damaged, not as described, or where applicable law provides otherwise.

6. How to Start a Return

Read this policy in full.
Select START A RETURN at the bottom of this page.
Sign in with the email address used for your order.
Open the delivered order, select the eligible item and reason, and submit your request.
Wait for approval and return instructions before shipping the item.